FAQ
Clique Customs Customer Service is available between 9am – 5pm GMT Monday to Friday excluding Bank Holidays. If contacting us by e mail please allow up to 2 working days for a reply to your query during busy periods.
Our customer services team can be contacted by telephone on 01872 261010 or via email at info@cliquecustoms.com
HOW CAN I TRACK MY ORDER?
You can track your order using your tracking/consignment number. You will receive this in a shipment confirmation from Clique Customs once your order is dispatched.
You may have to allow 24 hours for this number to become active.
I HAVE RECEIVED A FAULTY ITEM IN MY ORDER. WHAT SHALL I DO?
Please email info@cliquecustoms.com with images of your faulty item attached and we will get back to you with further instructions.
I RECEIVED AN INCORRECT ITEM IN MY ORDER. WHAT SHALL I DO?
If you have received an incorrect item, please contact info@cliquecustoms.com or call 01872 261010. Please have your order number ready to give to our customer service team.
DELIVERY INFORMATION
Please click here for Delivery Information.
CLIQUE & COLLECT
This service is available on all items on our site. Simply select this option at the shipping method stage of our checkout and collect your purchase in store by presenting either a print out of our order confirmation or the order confirmation e mail we sent you. Your order will be available to collect a minimum of 48 hours after your order is placed, depending on current stock levels and our standard processing times. We will hold your items for 28 days from the date of purchase. Items that are not collected within that time frame will be put back into stock. No refunds will be given on any item that is not collected within the 28 day period without prior e mail confirmation of a refund from Clique Customs Ltd.
TAX & DUTY
Clique Customs operates on a Delivered Duty Unpaid basis.
This means that any outstanding import duties, clearance fee’s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order.
Contact your local customs authority for more information.
The customer must take full liability for any parcels returned to Clique Customs due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier. Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund, gift card or exchange request.
MISSED DELIVERIES
Any items not delivered due to recipient not being home will generally be returned to a local depot and an information card will be left with instructions on what to do. After the second attempt of delivery, items not collected from the depot will be returned to Clique Customs and we will issue a full refund of goods MINUS our postal charge and admin fee.
We advise customers to select an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.
UNDELIVERED ITEMS
Please contact info@cliquecustoms.com where we are happy to help in conjunction with our delivery partners.
RETURNS AND EXCHANGES
We offer a 30 day ‘from date of purchase’ exchange/return policy. Once your order passes the 30 days mark, this policy does not apply to your order and you will be issued with a E-Gift Card.
The item(s) must be in the exact condition as received, unwashed, unworn and in its original condition complete with tags and packaging. If it does not meet these criteria this policy will not apply.
Clique Customs is not responsible for any return shipping costs.
"SALE” items are not eligible for a refund or exchange and are excluded from our Returns and Exchanges Policy.
Please note "Discounted" items where a code was applied at checkout are eligible for a refund or exchange within the 30-day return period.
Our customer advisors are available at info@cliquecustoms.com or 01872 261010 to answer any questions you have.
I HAVE LOST MY RETURN FORM
You can print off a replacement here.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following payment methods
WHAT CURRENCIES DO YOU TRADE IN?
We accept payments from all currencies as your payment automatically converts to GBP.
WHAT HAPPENS IF AN ITEM(S) FROM MY ORDER IS OUT OF STOCK?
In the unlikely event an item you have ordered is out of stock we will contact you to discuss alternatives or issue you a refund for that item.
HAS MY ORDER BEEN SHIPPED?
When your order leaves our UK warehouse you will receive an email from our trusted courier with shipment details and your tracking information.
I REQUESTED AN EXCHANGE BUT RECEIVED A REFUND
Please check your email inbox, as we will have notified you before hand.
We may have been unable to exchange your item due to it not being in stock so we refunded you instead.
If you received a refund when you requested an exchange please contact us at info@cliquecustoms.com or call 01872 261010 where a customer advisor will be happy to help.