Shipping V2

 

We offer multiple shipping services from Royal Mail including Royal Mail Signed For First Class, Royal Mail Signed For 2nd Class, and Free Delivery through Royal Mail. The delivery options will be presented at checkout.

Please note the estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate. Clique Customs will not be held responsible for any delays in delivery due to courier issues. 

If you miss your delivery you will receive a calling card from Royal Mail which will give instructions on what to do next.

Europe:

All orders to Europe are shipped via Royal Mail International Tracked & Signed service.  Delivery time frames vary from country to country. 

All delivery prices are determined by the country of destination. If you would like a shipping quote please proceed to checkout with your desired items.

Once your order has been dispatched from our warehouse you will receive a 'Shipping Notification' this notification will list all of your items and a 'Track your order' link will show. Please follow this link to be redirected to your tracking information. Note tracking will only update once scanned by the chosen courier, please allow 24 hours for this to update.

Rest of World:

All orders to International destinations are shipped via Royal Mail International Tracked.  Delivery time frames vary from country to country. 

All delivery prices are determined by the country of destination. If you would like a shipping quote please proceed to checkout with your desired items. 

Once your order has been dispatched from our warehouse you will receive a 'Shipping Notification' this notification will list all of your items and a 'Track your order' link will show. Please follow this link to be redirected to your tracking information. Note tracking will only update once scanned by the chosen courier, please allow 24 hours for this to update.

CUSTOMS & MISSED PARCELS

Customs and Duties

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately we have no control over these charges, and cannot determine what the cost might be, as customs policies and import duties vary from country to country. We advise that you contact your local customs office to find out current charges before you order.

The customer must take full liability for any parcels returned to Clique Customs due to unpaid customs charges or ignored/unseen emails from your customs office or carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deducted from any refund, gift card or requested exchange due.

Missed Parcels

Any items not delivered due to recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to Clique Customs, we will then issue a refund of goods MINUS our postal charges and an admin fee for returned items. We advise customers to use an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.

Undelivered Items

For UK deliveries contact the selected courier via the instructions in their shipping email. Once your parcel leaves our warehouse it is the carriers responsibility to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes. We will endeavour to do all we can to assist in this process when contacted by the customer via:  info@cliquecustoms.com

For all European and International orders, if your parcel is undelivered outside of the ETA time please contact: info@cliquecustoms.com
Please allow 10 days after the ETA time before requesting any form of re-delivery or refund. Clique Customs will always do our best to locate and update you on our delivery if needed.

IMPORTANT – PLEASE NOTE:

Clique Customs reserves the right to charge the full shipping fee applicable to resend your order if the item is returned to us because the customer could not take delivery for any reason.

Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped. If you require a refund on items returned by the courier this will be processed minus the couriers fee.