Returns

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. If you have any questions please email : info@cliquecustoms.com


If you are unhappy with your goods we will issue a replacement or refund providing they are returned within 14 days of receipt of your order, unworn, complete with all original tags, and in original resalable condition.

Clique Customs are not responsible for the return shipping costs of the items.

Please ensure all returned items are well packed, so as not to be damaged in transit.
We strongly encourage our customers to send returns by a tracked and insured service as Clique Customs will not take responsibility for items damaged or lost in the return transit.

If your return does not meet this criteria this policy will not apply.

Please print off, and complete a returns form . See 'Returns Address' section below.

Returns

For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Please allow any refund time to show up in your account or on your card.

Click here to download a Returns Form.

Exchanges

Upon receiving your item for exchange we will inspect the items, if it complies with our standards stated above we will then process the order and despatch the new item(s) within 1-3 working days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size or colour desired being out of stock or item not passing inspection, we will immediately notify you by email.

International Returns/Exchanges

Please mark your returning parcel with 'Returned Items' on both the parcel itself and on all paperwork enclosed in order to prevent it incurring import charges and taxes. Clique Customs is not responsible for any return custom charges made. If your return is held up due to unpaid customs charges it is the customers responsibility to clear these fee's.

Returns Address

Please send all exchanges and returns to the address below, ensuring you include a returns form or sufficient information to process a return/exchange.

Clique Customs: Returns Department

Clique

110 Kenwyn Street

Truro

Cornwall

TR1 3DJ

United Kingdom

 

 

 

 

 

 

 

 

 

 

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

Important notes on this service:

  • Please ensure you enclose a completed returns form with your order.
  • Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.
  • Packages returned to us from the UK can take up to 5 working days to arrive back to us. Packages returned to us from outside the UK can take considerably longer to arrive.
  • Consider sending your returns via a tracked and insured service. Hard Grind will not be responsible if your returns go missing.
  • Enclose the completed Returns form with your goods, and return to the following address:

 

Returns Department
FAO: Hard Grind
18B Exchange Street
Dundee
DD1 3DL
United Kingdom

 

Returns Terms and Guidelines

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • If returned an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Hard Grind is NOT responsible for any return custom charges made.
  • Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.


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