Returns

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. If you have any questions please email : info@cliquecustoms.com


If you are unhappy with your goods we will issue a replacement or refund providing they are returned within 14 days of receipt of your order, unworn, complete with all original tags, and in original resalable condition.

Clique Customs are not responsible for the return shipping costs of the items.

Please ensure all returned items are well packed, so as not to be damaged in transit.
We strongly encourage our customers to send returns by a tracked and insured service as Clique Customs will not take responsibility for items damaged or lost in the return transit.

If your return does not meet this criteria this policy will not apply.

Please print off, and complete a returns form . See 'Returns Address' section below.

Returns

For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Please allow any refund time to show up in your account or on your card.

Click here to download a Returns Form.

Exchanges

Upon receiving your item for exchange we will inspect the items, if it complies with our standards stated above we will then process the order and despatch the new item(s) within 1-3 working days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size or colour desired being out of stock or item not passing inspection, we will immediately notify you by email.

International Returns/Exchanges

Please mark your returning parcel with 'Returned Items' on both the parcel itself and on all paperwork enclosed in order to prevent it incurring import charges and taxes. Clique Customs is not responsible for any return custom charges made. If your return is held up due to unpaid customs charges it is the customers responsibility to clear these fee's.

Returns Address

Please send all exchanges and returns to the address below, ensuring you include a returns form or sufficient information to process a return/exchange.

Clique Customs: Returns Department

PXC 

10 Duke Street
Loughborough
LE11 1ED

 

 

 

 

 

 

 

 

 



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